Contact us, service or quote requests
When you contact us via this website, by completing
an enquiry form, service or quote request, we may need to use your personal
details to deal with your query or sales enquiry. The details may include your
name, address, landline telephone/mobile number, and/or email and IP address,
We use your personal details only to send you the
information you have requested from our company. Unless your enquiry results in
the purchase of a service or product, your personal details will be deleted
from our systems 12 months after the conclusion of your enquiry.
News, offers and promotional email
marketing
Where you have opted-in to receive news, periodic
offers, or promotional email marketing, we will use only relevant personal
details to contact you.
Purchases of services or products
When you purchase a service via this website, or
through Mail Boxes Etc. stores in the UK and Ireland, we will use the data
supplied to fulfil your order.
Where this involves the provision of an ongoing
service (for example, mailbox rental) we will hold your details securely for
the duration of the agreement.
Your personal details will be deleted from our
systems 12 months after the conclusion of the service or product purchased.
Additional personal data rules applying to Mailbox
Rental
We are also required by law, under HMRC rules to
hold records for mailbox rental customers for a period after the termination of
rental, to comply with money laundering regulations. Terms and Conditions of Mailbox Rental
Bank and payment card
details
We do not hold any bank payment card details, these
are held securely by World Pay or Sage Pay.
Third parties
Your data is only used by Mail Boxes Etc. (UK)
Limited, or its franchisees, for the purpose(s) detailed above.
We do not sell your personal information to any
other third party, for any reason whatsoever. We do not use automated call
services.
Updating preferences
If at any stage you do not wish to receive
information by email from Mail Boxes Etc. (UK) Limited or its franchisees,
please use the unsubscribe feature on any promotional email received, email
us quoting, 'please unsubscribe me' in the subject line, or use
our contact us form to request that your details are removed from our database.
Your continued use of this site signifies your
assent to this Privacy Policy.
Data Controller
The data controller responsible for our website is
Mail Boxes Etc. (UK) Limited.
Cookies Policy
Our site uses cookies to distinguish you from other users of
our site. This helps us to provide you with a good experience when you browse
our site and allows us to improve our site. By continuing to browse the site,
you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we
store on your browser or the hard drive of your computer if you agree. Cookies
contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly
necessary cookies. These are cookies that are required for the operation
of our site. They include, for example, cookies that enable you to log
into secure areas of our site.
- Analytical/performance
cookies. They allow us to recognise and count the number of visitors and
to see how visitors move around our site when they are using it. This
helps us to improve the way our site works, for example, by ensuring that
users are finding what they are looking for easily.
- Functionality
cookies. These are used to recognise you when you return to our site. This
enables us to personalise our content for you, greet you by name and
remember your preferences (for example, your choice of language or
region).
- Targeting
cookies. These cookies record your visit to our site, the pages you have
visited and the links you have followed. We will use this information to
make our site and the advertising displayed on it more relevant to your
interests. We may also share this information with third parties for this
purpose.
Please note that third parties (including, for example,
advertising networks and providers of external services like web traffic
analysis services) may also use cookies, over which we have no control. These
cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser
that allows you to refuse the setting of all or some cookies. However, if you
use your browser settings to block all cookies (including essential cookies)
you may not be able to access all or parts of our site.