Privacy Policy

At Mail Boxes Etc. (UK) Limited we recognise the importance of protecting your privacy.

Contact us, service or quote requests

When you contact us via this website, by completing an enquiry form, service or quote request, we may need to use your personal details to deal with your query or sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email and IP address,

We use your personal details only to send you the information you have requested from our company. Unless your enquiry results in the purchase of a service or product, your personal details will be deleted from our systems 12 months after the conclusion of your enquiry.

News, offers and promotional email marketing

Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal details to contact you.

Purchases of services or products

When you purchase a service via this website, or through Mail Boxes Etc. stores in the UK and Ireland, we will use the data supplied to fulfil your order.

Where this involves the provision of an ongoing service (for example, mailbox rental) we will hold your details securely for the duration of the agreement.

Your personal details will be deleted from our systems 12 months after the conclusion of the service or product purchased.

Additional personal data rules applying to Mailbox Rental

We are also required by law, under HMRC rules to hold records for mailbox rental customers for a period after the termination of rental, to comply with money laundering regulations. Terms and Conditions of Mailbox Rental

Bank and payment card details

We do not hold any bank payment card details, these are held securely by World Pay or Sage Pay.

Third parties

Your data is only used by Mail Boxes Etc. (UK) Limited, or its franchisees, for the purpose(s) detailed above.

We do not sell your personal information to any other third party, for any reason whatsoever. We do not use automated call services.

Updating preferences

If at any stage you do not wish to receive information by email from Mail Boxes Etc. (UK) Limited or its franchisees, please use the unsubscribe feature on any promotional email received, email us quoting, 'please unsubscribe me' in the subject line, or use our contact us form to request that your details are removed from our database.

Your continued use of this site signifies your assent to this Privacy Policy.

Data Controller

The data controller responsible for our website is Mail Boxes Etc. (UK) Limited.

Cookies Policy

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.