Terms and Conditions

Please read these terms carefully before using the online payment facility. All payments are subject to the following conditions:-

1. Making payments

1.1. You must use your unique “Order reference” number when making a payment. Please take care that the information you enter is correct. You can cancel any payment at any time up until you confirm the payment on the payment gateway page.
1.2. You must not use any debit or credit card to make a payment through this payment page unless you are the cardholder or you have authority from the cardholder to do so. If we suspect that you are using any payment card fraudulently we reserve the right to pass your information on to the applicable law enforcement agency without notice to you.
1.3. Once your payment has been authorised, a confirmation screen will be displayed showing the payment details and a transaction reference number. Please keep a note of the transaction reference number, as you will need to quote this if you have any queries with your payment.
1.4. Once payment is received by the service provider in cleared funds, the service provider will contact the Mail Boxes Etc. Swindon to confirm the details of the successful payment made by the customer, or third party making payment.
1.5. If you make a mistake in any payment, you should contact us (Mail Boxes Etc. Swindon) immediately. You will need to have the order reference number and payment card details to hand.

2. Refunds and Cancellations

2.1. Refunds can only be made in exceptional circumstances and are at the discretion of the Mail Boxes Etc. Swindon.
2.2. Refunds, if applicable, will only be made to the debit/credit card used for the original transaction. We aim to process refunds within 30 days.
2.3. Refund policy for the product offered will be subject to our standard Terms and Conditions
2.4. The cancellation policy of Mail Boxes Etc. Swindon and any subsequent refunds due as a result are subject to our standard Mail Box Etc. Terms and Conditions

3. Security

3.1. All payment card details are captured on the payment page hosted by the payment gateway provider and is secured as per the payment gateway provider’s security policies. Mail Boxes Etc. Swindon does not capture or retain such data on our system.
3.2. Communications to and from the service provider's site are encrypted.
3.3. The Mail Boxes Etc. Swindon shall not be liable for any failure by the customer making payment of fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

4. Disclaimer of Liability

4.1. We cannot accept liability for a payment not reaching Mail Boxes Etc. Swindon account due to you quoting an incorrect card number or incorrect personal details.
4.2. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
4.3. If the card supplier declines payment, Mail Boxes Etc. Swindon is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
If your payment is refused you will need to contact your payment card provider to discuss the reasons for the refusal and make alternative arrangements to make payment to the account.
4.4. In no event will the Mail Boxes Etc. Swindon be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

5. Data Protection

In this clause the term 'personal data' is as defined in the Data Protection Act 1998 ('DPA').
5.1. By agreeing to be bound by these terms and conditions the customer, (and any third party making payment), accepts and consents to his/her personal data, being provided to the service provider for sole purpose of the service provider offering and administering the online payment facility to the customer, or third party making payment.
5.2. It is the responsibility of the customer, or third party making payment, to ensure that all personal data provided to service provider is clear and accurate. The Mail Boxes Etc. Swindon will not be responsible for any losses suffered by the customer, or third party making payment, as a result of inaccurate information being provided the service provider.
5.3. The Mail Boxes Etc. Swindon may use the personal information provided to contact the customer, or third party making payment, to clarify or resolve any issues that arise in connection with any online payment made in respect of the fees.

6. Contact Details

Should you require any further details at all in relation to any part of the on-line payment process, please contact the us directly on +44 (0) 1793 525009 within our opening hours or email us at welcome@mbeswindon.co.uk

7. Governing Law

These Terms and Conditions are governed by and to be construed in accordance with English Law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.